Refund Policy
Last updated: October 14, 2026
One-Time Course Purchases
If a course isn't what you expected, you may request a full refund within 14 days of purchase, provided you have not completed more than 30% of the course content. Contact us at javier.columbie@xari.io from the email address on your account with your purchase details.
Subscriptions
You can cancel a subscription at any time from your billing portal; access continues until the end of the current billing period. Payments already made for past billing periods are not refundable, but we will refund the most recent charge if you cancel within 7 days of it and have not accessed course content in that period.
Payment Plans
Payment-plan purchases follow the same 14-day policy as one-time purchases, measured from the first installment. After a refund, any remaining installments are cancelled and course access ends.
How Refunds Are Issued
Approved refunds are issued to the original payment method via Stripe, typically within 5–10 business days. Upon refund, your enrollment in the refunded course is removed.